Return & Exchange Policy

At Bounce & Bloom, we prioritize your satisfaction with your purchases. Therefore, we provide a clear and fair return and exchange policy according to the following terms:

First: Conditions for Return and Exchange

For liquid products:

• Returns or exchanges are only allowed if the seal sticker is intact and the product has not been opened.

For other products:

• The product must be unused, unopened, and in its original packaging.

The customer is responsible for the shipping cost when returning or exchanging any product, unless the reason is an error on the store's part.

Second: Cases in Which Returns or Exchanges Are Not Allowed

• Returns or exchanges are not allowed for opened or used products, except in cases of defective or incorrectly sent items.
• Products without a seal cannot be returned or exchanged for safety and hygiene reasons.
• Items purchased during sales or promotions are also non-returnable unless there is a manufacturing defect.

Third: How to Submit a Return or Exchange Request

• The request must be submitted within 3 days from the date of receiving the order.
• Contact us via email at [email protected] or WhatsApp at +966552580106 (https://wa.me/966552580106), specifying the reason for the return or exchange and attaching product images if necessary.
• The request will be reviewed, and a response will be provided within 3 business days.

Fourth: Refund

• Refunds are processed after approval of the request and product inspection.
• Refunds will be issued using the original payment method within 7-14 business days.

We strive to offer the best experience for you and appreciate your trust in Bounce & Bloom!