FAQS

Is your website accredited and verified?

Yes! Our website is accredited and verified with authentication number 0000155891 from the Saudi Business Center.

What payment methods do you accept?

We accept Mada, Apple Pay, Visa, and Google Pay.

How long does shipping take?

Shipping within Saudi Arabia takes 2-7 days.

Can I choose the shipping company?

Yes! You can select your preferred shipping company at checkout from Aramex, and Bounce & Bloom courier.

Do you ship internationally?

Currently, we do not offer international shipping.

How do I track my order?

Once your order ships, you'll receive a tracking link via email.

Are your products original?

Yes, all our products are 100% original and guaranteed.

Can I return or exchange a product?

Yes, as long as it meets our return policy. Liquid products must have the sealed sticker intact, and other items must be in their original packaging.

Are your products suitable for all hair types?

Yes! Our products cater to various hair types, especially curly, coily and wavy hair.

Do your products contain sulfates or silicones?

No, all our products are free from sulfates, parabens, and silicones.

How do I know which product is right for me?

Each product page provides descriptions and usage tips to help you choose the best fit for your hair needs. If you need further assistance, you can contact us via WhatsApp.

How do I care for my silk products?

Hand wash in cold water with mild detergent and air dry to maintain their softness.